Privacy Policy

1. Introduction & Consent

Welcome to Saraswati Autotech. We operate a multi-brand car workshop and technical academy based in Chas, Bokaro Steel City, Jharkhand. We respect your privacy and are committed to protecting your personal data. By accessing our website, booking a service, or communicating with us, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you:

• Personal Data: Name, Email address, Phone number, and Billing/Postal address.
• Vehicle Data: Car brand, model, registration number, chassis/engine number, and service history.
• Academic Data: Educational qualifications, age, and ID proofs (only if enrolling in our Technical Academy).
• Usage Data: We may also collect information on how the Service is accessed and used (IP address, browser type, pages visited, time and date of visit).

3. How We Use Your Information

The information collected is strictly used to improve your experience and deliver our services efficiently:

• To schedule and confirm your car service or repair appointments.
• To arrange pick-up and drop-off facilities across Bokaro and Chas.
• To process cashless insurance claims with our network partners and surveyors.
• To process admissions, verify documents, and provide counseling for Saraswati Technical Academy.
• To send service reminders, invoice details, and promotional offers via SMS/WhatsApp.

4. Disclosure & Sharing of Data

We do not sell, trade, or rent your personal data. However, we may share your information with third parties only in the following situations:

• Service Providers: Sharing data with third-party vendors (e.g., spare parts suppliers, insurance aggregators) strictly for fulfilling your service requests.
• Legal Requirements: If required by law, court order, or government regulations, we may disclose your information to legal authorities.
• Business Transfer: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

5. Data Security & Retention

The security of your data is important to us. We implement standard physical, electronic, and administrative safeguards to protect your personal information from unauthorized access or disclosure.

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements.

6. Your Rights & Choices

You have the right to access, update, or delete the personal information we have on you. If you wish to opt-out of our marketing communications, SMS service reminders, or WhatsApp updates, you can notify us at any time using our contact details. We will process your request promptly.

7. Cookies & Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our Services (especially car repairing) are not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18 without parental consent. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.